Italian Standards Of Service Versus United Kingdom

Italian Standards Of Service Versus United Kingdom

Are Italian standards of service better than the UK? I was in Sorrento in Italy recently, and was both impressed and inspired by the level of service that I experienced in the hotel each and every night that I dined in their restaurant. WHY? Firstly, the food was superb (the product got my attention) but the thing that really struck me was how good the Restaurant Manager Nino was. This man … [Read more...]

Scores on the Doors (Interview)

Scores on the Doors (Interview)

An exclusive interview Get ready to discover WHY Scores on the Doors began, HOW it began and WHAT benefit it is to you and your business... This week I'd like to share a video with you, which was originally recorded for the members of Food Profits Membership. Shut out all distractions, get yourself a notepad and pen, and take notes because In this 22 minute 4 seconds video, I talk with Carol … [Read more...]

I’m Not Making Enough Money

I’m Not Making Enough Money

One of the most common questions I get asked by owners and managers is... "Marcus, I'm not making enough money. How can I make more?" Not knowing whether they're referring to revenue or profit, I'll ask them to clarify. The answer is most often the same, each time I ask the question - Both! I'll follow up with a further question which is loaded with the answer to one significant cause. Do … [Read more...]

Are you working on the right things?

Are you working on the right things?

Having worked with several business owners and managers over recent weeks, I felt it a very pertinent question to talk about this week in the hope that I can share some insight and advice on what appears to be a very common problem amongst pubs, restaurants, cafe's and fast food takeaways and which is a key factor to them not achieving what they set out to achieve. SUCCESS (personal or … [Read more...]

A Marketing Lesson From Fifa 15

A Marketing Lesson From Fifa 15

Today, I have a marketing lesson to share with you Recently (26th September to be exact) I was up early and in my local supermarket for 7am. WHY? Because Fifa 15 for Xbox and Playstation had been released at midnight. I'd promised my nephew I'd buy him a copy for his Xbox. Little did I realise he'd insist that I get there really early to make sure I got one before they were all sold … [Read more...]

Unlimited Holiday for Your Employees?

Unlimited Holiday for Your Employees?

I was interested to read this week... that Sir Richard Branson has taken the decision to offer 170 of his staff UNLIMITED HOLIDAY, and if it turns out to be a success, he will extend the program to all of his employees. WHY would he do that? It's caused quite a discussion amongst my business friends with comments like "That's crazy", "How can you run a business like that?", "They'll be no one … [Read more...]

Your THINKING Could Be Limiting Your Success. Here’s Why…

Your THINKING Could Be Limiting Your Success. Here’s Why…

Your THINKING could be limiting your success. Here's why... Something I learnt years ago from a mentor of mine, at a time when I was struggling most, quite literally turned my business around. In fact I'd say if I hadn't learnt this incredibly important piece of advice, I might still be struggling now. The incredibly important advice was this... "Our results are directly linked to our … [Read more...]

Do you have an Effective Plan?

Do you have an Effective Plan?

Benjamin Franklin is famously known for this quote - "If you fail to plan, you're planning to fail!" I should be used to it by now, but my heart never ceases to sink when I consult with a business owner and find that: A) They don't have a "written" plan or B) They are not following the plan In fact, I should add a third which is - The plan is "full of good intention but has not been well … [Read more...]

ANTICIPATE to Get Better Results

ANTICIPATE to Get Better Results

To be able to ANTICIPATE is like having a crystal ball It took me several years of pain, failing to get results that I learnt this HUGE nugget (and what very few people are tapping into even now!) Some years ago, I found myself trying to imagine what it would feel like to be able to look into the future and KNOW what lies ahead. More than that, what I would do differently by knowing what's … [Read more...]

Sex & Drugs & “Economic Growth”

Sex & Drugs & “Economic Growth”

Sex & Drugs & Economic growth Hey it's Marcus here. I'm stunned! Call me a cynic if you like, BUT...I nearly choked on my bacon roll when I heard on the radio this week that the UK economy has grown by 0.8% in the second quarter of 2014. Who is feeling the improvement I ask? Most of the people I speak to are NOT feeling it. They have more stories to tell of struggle, consumer … [Read more...]